Keeping families connected.

Dementia can make it difficult for families to stay connected – we’re here to make it easier.


To see if you images have uploaded to the Family Phone app we suggest logging in and out again. After re-logging in the images should appear.

The app checks that the code you enter exists before letting you set up a connection account. If you are trying to join a Family Group through a connection account first make sure that you have the correct unique ID, and then check that you are entering the code with all lower-case letters and standard numbers.

Family Phone App Support

Contact us through this form with any technical or user problems your might be having. 

You can expect a response in 2 – 3 working days.

Contact us

Family Phone (Accessible Communications Limited) Registered in England and Wales 

Company Number: 13542341

87, Ravancarr Road, Sheffield, S2 1QB